Hotel reservations

How many rooms can I book in one reservation?

Depending on availability, you can book as many rooms as you require. If you want to make a reservation for more than9 rooms for the same room type (single room, double room etc), please send an email to service@chinahotelbest.com providing the number of rooms needed, the maximum budget, your telephone number, the type of rooms needed.

What's the difference between a Double room and a Twin room?

A double room has one double bed. A twin room has two single beds, both accommodate 2 persons. If your room type is Double/Twin it means that the room can be set up for either type. Please specify your preference in the "Remarks" box. The hotel will do their utmost to accommodate your request.

We have children, can we get extra beds/cots in the room?

We advise to book a room according to the number of guests that will occupy it. Should you not find a room that can accommodate all guests, Please ensure to check the hotel's policy for children and extra beds/cots. When the hotel accepts extra beds/cots and/or children in their policies, please add the request for the extra bed/cot and the age of the children in the guest comments box. The hotel will do their utmost to accommodate your request. The extra cost will not be included in the total reservation price. In order to guarantee the request and the price please contact the hotel directly on the contact details provided on your confirmation. chinahotelbest.com cannot confirm this arrangement for the hotel. To confirm availability prior to making a booking, please contact our reservation department. Telephone number: +86-10-51313181 Email:service@chinahotelbest.com.

Can I request an extra bed in my room and will there be extra costs?

We advise to book a room according to the number of guests that will occupy it. Should you not find a room that can accommodate all guests, please check the hotel's policy and pricing for extra beds on the hotel's page. When the hotel accepts extra beds in their policies, please add the request in the "Remarks" box in the booking process. The extra cost for the bed will not be included in the total reservation price. In order to guarantee the request please contact the hotel directly on the contact details provided on your confirmation. chinahotelbest.com cannot confirm this arrangement for the hotel.

How can I make a special request? For example: a sea view, twin beds, room on a certain floor or dietary needs?

When filling in "Contact Info" please add your request in the "Special Requests" box. Please note that we cannot guarantee that the hotel can meet these requirements.

What are the check-in and check-out times of a hotel?

Check-in and check-out times differ for each hotel.

I will be arriving earlier/later than the stated check-in time. Can I still check-in?

Only the hotel can confirm different check-in times than the ones stated on the hotel's page. We advise you to let the hotel know your estimated time of arrival at the time of booking by using the "Special Requests" box in the reservation form. After completing your booking please contact the hotel directly to confirm your arrival time.

I want to check out after the stated check out time. What should I do?

Pre-arrangement of late check out is generally not possible due to availability of the rooms. We advise that, during your stay, you ask at reception if late check-out is possible. Please note that charges may be applicable.

I do not have a credit card. Can I still book a room?

normally you can book the hotel,but you need to provide your credit card information to guarantee while the peak season of travel or your check-in time is more later.

Why do I need to give my credit card details?

The hotel requires a valid credit card to guarantee the reservation in the event of a late cancellation or no show. The hotel can decide to pre-authorise your credit card to ensure that the card is valid and has sufficient funds.

does the hotel need the guest pay deposite or prepay the room rate?

generally,the hotel don not need guest pay deposite or prepay room rate.you can check whether hotel attached any sprcial items(such as deposite or prepayment ),for this,pleae check the hotel website,including the room type link.please take care,the hotel have the right to verify the credit card in advance.

What types of credit card can I use to complete the reservation?

MasterCard, Visa, American Express and Diners Club can be used on our website. However, it is possible that the hotel does not accept one or more of these card types. Before making your reservation, please check at the bottom of the hotel policies section for "Accepted credit cards".

can i prepay the room rate?

you only can prepay the room rate 5 days in advacne,or else, we can not accept your request,plase contact us if you met some special situation(service@chinahotelbest.com).it depents on the hotel regulation.you can contact the hotel after reservation finished,you can find out the hotel contact way in our confirmation (email) or my booking.

Can I make a reservation for myself using someone else's credit card?

Yes you can - only if you have permission from the card holder. Please state this in the "Remarks" box when making your reservation. The hotel may require authorisation from the card holder Please also note that in the case of a No Show, late cancellation any penalties will be charged to the card provided.

Can I use a debit card to complete my reservation?

Generally hotels cannot accept a debit card to guarantee the booking. However, please check the information for the individual hotels on the "accepted credit cards" section on the hotel page.

How does the credit card guarantee my reservation?

A valid credit card is needed as the guarantee in case of late cancellation/amendment or should you not arrive. Before the arrival time, hotels can perform a "pre-authorization" of the credit card. A pre-authorization is a validity check of your credit card.

How do we make your booking secure?

Your credit card information is sent to us through a secure server. We use the latest, most secure technology available, which encrypts all your personal and credit card details. The encryption method used is the industry standard "Secure Socket Layer" (SSL) technology. Our SSL certificate has been issued by GeoTrust.